Term of Service

By visiting our website, making a purchase, or interacting with our services, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website.

1. Overview

This website is operated by Guiding Stones, based in Himachal Pradesh and Delhi, India.
Throughout the site, the terms “we,” “us,” and “our” refer to Guiding Stones.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access the website or use any services.

2. Products & Services

  • We deal in natural stones, crystals, and related products.

  • Each item is unique and may vary slightly in color, size, texture, or shape due to natural differences — these variations are not considered defects.

  • Product images shown on the website are for representation purposes only.

3. Accuracy of Information

We strive to ensure that product descriptions, pricing, and availability are accurate. However, errors may occur.
In case of any inaccuracy or technical issue, we reserve the right to correct, update, or cancel orders at our discretion.

4. Orders & Payments

  • All purchases must be fully paid before dispatch.

  • We use secure and trusted payment gateways; your payment information is not stored by us.

  • Guiding Stones reserves the right to cancel or refuse any order suspected of fraud or misuse.

5. Shipping & Delivery

  • Orders are usually processed within 1–3 business days and delivered within 4–7 business days after dispatch.

  • Shipping timelines may vary depending on location, weather, or courier delays.

  • Please ensure that the shipping address provided is correct. We are not responsible for undelivered packages due to incorrect details.

For more details, refer to our Shipping Policy.

6. Return & Refunds

  • We accept returns only for damaged or defective items, supported by an unboxing video and clear pictures.

  • No exchanges are offered under any circumstances.

  • Customers must report the issue within 24–48 hours of delivery.

Please review our Return Policy for complete details.

7. User Responsibilities

By using our website, you agree:

  • Not to misuse or attempt unauthorized access to our site or servers.

  • Not to copy, reproduce, or distribute any website content without permission.

  • To provide accurate, current, and complete information when making a purchase or contacting us.

8. Intellectual Property

All content on this website — including images, text, product descriptions, and logos — is the intellectual property of Guiding Stones.
You may not reproduce, duplicate, or exploit any material without written consent from us.

9. Limitation of Liability

  • Guiding Stones is not liable for any loss, damage, or injury resulting from misuse of our products or website errors.

  • We are not responsible for delays, courier issues, or external factors beyond our control.

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the content, accuracy, or privacy practices of such third-party sites.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of those changes.

13. Governing Law

These Terms of Service are governed by the laws of India, and any disputes will fall under the jurisdiction of the courts in Delhi, India.

14. Contact Us

For any queries regarding these Terms of Service, please contact us:
📧 Email: guidingstones.in@gmail.com
📞 Phone: 7048941990